Safe & Clean

Here at the Citizens Bank Opera House, we are committed to a Safe and Clean and experience for our guests and patrons. See below for our newest initiatives and policies.

For Broadway in Boston show specific policies, please CLICK HERE.

For Boston Ballet show specific politices, please CLICK HERE.

Icon Touchless Entry

Touchless Entry and Payments

  • All front of house restroom facilities will feature touchless flush toilets and urinals, and touchless sinks.
  • All food and beverage concessions locations will offer touchless payment options and pre-packaged products.
  • The theater’s state-of-the-art Evolv Express system minimizes patron/staff contact during the entry screening process.
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Upgraded Air Filtration

  • CBOH is following standards of the American Society of Heating, Refrigeration and Air Conditioning Engineers (ASHRAE) and guidance from the Healthy Building Program of Harvard’s TH Chan School of Public Health regarding ventilation measures and improvements.
  • The theater's rooftop ventilation units have been upgraded to MERV-13 filtration.
  • The theaters ventilation system will operate to maximize the circulation of fresh, outdoor air.
  • Portable air cleaners with medical-grade HEPA filters will be installed in all restrooms, offices, dressing rooms and other locations throughout the theater.
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Hand Sanitizer Stations

  • Hand sanitizer stations will be readily available to performers and guests throughout the theater.
Icon Face Coverings

Face Coverings

  • All staff, vendors, and crew will be required to wear face coverings at all times while in the venue.