What do I need to pick up my tickets?
The box office requires a photo ID, the credit card the tickets were ordered with, and the Ticketmaster confirmation number. Subscriber account number for BIB subscribers.
I have seats 2 and 4 – are they next to each other?
Yes. In the Citizens Bank Opera House, seats are numbered even on the right, odd on the left, and consecutive hundreds in the middle.
Can you scan a screenshot of my ticket?
Yes, we can. Please turn the brightness of your phone all the way up when scanning.
I have Mobile tickets. Do I need to do anything?
Please turn the brightness of your phone all the way up when scanning; you can download the Ticketmaster App for Android and iPhone.
How Do I purchase tickets on-line?
The only verified way to purchase tickets for all Broadway In Boston theatrical performances is through Ticketmaster.com. For Boston Ballet, the only verified ticket seller is the Boston Ballet website.
When is the Citizens Bank Opera House Box Office open?
What tickets does the Citizens Bank Opera House Box Office sell?
The Citizens Bank Opera House box office sells tickets to all Citizens Bank Opera House shows except Boston Ballet tickets when they are not in residence. When there is a Boston Ballet show at the Citizens Bank Opera House, we sell tickets to that current production and upcoming Boston Ballet productions.
What forms of PAYMENT does the Citizens Bank Opera House Box Office accept?
We accept Visa, Mastercard, American Express and cash. Note that credit cards must bear the name of the person purchasing the tickets. Checks are accepted only if the show you are attending is more than ten banking days away from the date of purchase.
What time do you START LETTING PEOPLE IN?
The lobbies are generally open to public 45 minutes before the advertised curtain time.
Can I bring my CELL PHONE into the theatre?
Cell phones are permitted in the theatre, but are required to be off during the performance.
Can I take PICTURES inside the theatre?
You can take pictures in the lobby, but not inside the theatre, or during the show.
The Citizens Bank Opera House Policies
All bags are subject to inspection before entering the Citizens Bank Opera House. Coat check is available at every performance at a charge of $5 per coat, $2 per bag/umbrella.
We provide a pumping space in the Mezzanine for all people looking for a private space to pump. The rooms are located in the entrance to the women’s room in the Mezzanine level of the theater. If you need assistance, please ask an usher or manager for help.
For Boston Ballet tickets
For Ticketmaster tickets
For Citizens Bank Opera House box office tickets
Please call (617) 880–2495 with the following information:
The box office will research the order and notify you that a location pass will be issued on the night of the performance. In all cases, a location pass will only be issued on the day of the performance, one hour before the show — no exceptions. For all other performances at the Citizens Bank Opera House please contact your point of purchase.
Guests, including law enforcement personnel not present in an official capacity, are prohibited from bringing weapons into the venue. The Citizens Bank Opera House does not provide weapon lockers. Weapons may not be checked in at the Guest Services kiosk. Weapons include, but are not limited to, the following: