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The House Staff is available to assist patrons with disabilities.

Wheelchair Access

  • Wheelchair accessible (and companion) seats for Broadway In Boston shows are available through the Box Office or by calling Ticketmaster at 1.800.982.2787.
  • Wheelchair accessible (and companion) seats for Boston Ballet shows please call 617.695.6955.

Accessible bathrooms are available by elevator access in the Lower Lobby and the Mezzanine Lobby.

Hearing Impaired

The theatre is equipped with an infrared sound enhancement system. Headsets are available at no extra charge in the main lobby. ASL and Open-Captioned performances are scheduled for most Broadway productions. Call the theatre for more information and the schedule of these performances. TTY: 800-943-4327.

You can purchase Disability Access Tickets by calling 1-800-982-ARTS (2787). Please leave a detailed message including a day/evening phone number and specific information regarding what kind of special seating need you have. Tickets may also be purchased by email at ADABoston@BroadwayInBoston.com.

Visually Impaired

Special seating for the visually impaired is available through the Box Office or by calling the Disability Access line at 617.880.2419.  A large print program is also available. See house staff for more information.


During ASL Interpreted performances, qualified Interpreters convey the story, dialogue and other elements to Deaf and Hard of Hearing Patrons. ASL section seats are available in the orchestra, permitting patrons to see both the stage and the Interpreters simultaneously.

Finding Neverland - Saturday, August 19, 2017 at 2:00PM     Buy Tickets

Phantom - Saturday, September 23, 2017 at 2:00PM     Buy Tickets


During Open Captioned Performances, an electronic text display is placed to the side of the stage which shows what the performers are saying and singing while also describing any sound effects on stage for our Deaf and Hard of Hearing Patrons. For more information on Open Captioning services provided by C2Net, Click Here.

Finding Neverland - Saturday, August 12, 2017 at 2:00PM

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Phantom - Saturday, September 16, 2017 at 2:00PM

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During these performances, a specially trained describer will narrate what is happening on stage during pauses in dialogue. The describer uses a headset and microphone while our Visually Impaired patrons listen through an earpiece receiver.

Finding Neverland - Sunday, August 13, 2017 at 1:00PM

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Phantom - Sunday, September 17, 2017 at 1:00PM

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Other Disability Access accomodations at the Boston Opera House include wheelchair seating, infared assisted listening, Braille programs and large print programs.

Boston Opera House Grand StaircaseBoston Opera House Orchestra Seating